About Us

Our Company Introduction

Established in 2017, Caplen Estates is a local independent estate agent and family-run business that is passionate about finding the right buyer, tenant or property for our clients.

Boasting over 40 years of combined sales, lettings and property management experience as well as having extensive knowledge of the local West Essex property market, our dedicated team provide consistent support for all our vendors, landlords, tenants and purchasers.

We pride ourselves on being a transparent, reliable and forward-thinking estate agent that delivers our clients with an unparalleled service tailored to their specific needs and requirements. From first-time buyers and those looking to find their forever home to clients with long-term rental investments, our friendly and professional staff are here to ensure that everything runs as smoothly as possible.

Caplen Estates…the key to your future

We are proud to be an independent estate agent who believes in providing our customers with excellence as standard. Our ability to deliver on this has been proven time and time again, with us winning national recognition for exceptional levels of customer service at the British Property Awards across multiple years.

Our branches in Buckhurst Hill and Gants Hill have us perfectly positioned for properties across West Essex and the surrounding areas from Chigwell, Epping and Waltham Abbey to Abridge, Loughton and everywhere in between.

Our team of property experts don’t just work in the area but possess firsthand knowledge having lived here for many years, meaning that they are able to offer invaluable insight and firsthand experience on everything from schools, healthcare facilities and shopping to gyms, entertainment venues and even restaurants. This means that no matter what you are looking for, we can support you with all of the information and recommendations you need to find the perfect local community and ideal setting for your new home.

Outside Store
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Why Choose Caplen Estates

Whether you are a landlord or tenant interested in residential lettings, looking to buy or sell a property or in need of property management services, our specialists are here to help you every step of the way.

Some of the many reasons that our clients choose to work with us time and time again include;

  • As an independent, family-run estate agent we take a tailored approach that offers flexibility and an unrivalled service for our customers.
  • We know that marketing your property the right way is the key to finding the perfect buyer or tenant, so we utilise a range of innovative tools, software and equipment including 2D and 3D floor planning, videography and even drone photography.
  • In order to ensure the continuity of our superior service, we pride ourselves on working with the very best experts from photographers and surveyors to mortgage broker partners.
  • We keep up to date with the latest property marketing trends to make sure that your property reaches a wider target audience, using our own website as well as Rightmove, Zoopla and social media platforms.
  • Our experienced property management team work directly for Caplen Estates and ensure that all work is completed to the highest standard and all regulations are complied with.
  • To protect your valuable assets, 100% of our viewings are accompanied for your complete peace of mind.
  • We maintain regulatory and Compliance memberships to The Property Ombudsman.

Highly experienced, motivated and by your side

Director

KATRINA BULLEN

Buckhurst Hill & Gants Hill

After a long standing career in hospitality I was searching for something challenging and fulfilling, Calling on my experience as a commercial leader, I chose to follow a dream and create something new and fresh within the property market. And so Caplen Estates was born!

Opening my own business, Caplen Estates has been the ultimate experience. Working with family can always be tricky but going into business with my brother has offered me a level of support I could have only imagined. Trust, empathy, drive and wanting the best for you and all those around you.

Now a well known High Street brand, our business is going from strength to strength, especially in tough times for the industry. We are excited about the future and our expansion. Keep watching!

Director

ADAM CAPON

Buckhurst Hill & Gants Hill

Having worked in the property industry for many years, I wanted to take things to the next level, giving me an opportunity to showcase my skills and experience within our family business at Caplen Estates.

Living and growing up within the local area enables me to connect with the local community and its customers, offering our values, which derive from being a family business; honesty, transparency, trust and great customer service.

Having hit new heights in opening on our beloved High Street, shows that we are not here just to make up the numbers! We are bringing back all the “old school” techniques in working with our customers… Watch this space, “The Key to Your Future” is here!

Office Manager

EMMA ARKLE

Buckhurst Hill & Gants Hill

After working as a PA in large corporate organisations in Central London and Canary Wharf for over 13 years, I moved to Abu Dhabi in the UAE, where I took on the role of Business Development Manager in an international bank. Following 10yrs in the UAE and a career break to raise my two children, I now work as Office Manager for Caplen Estates, with a focus primarily on all aspects of office management, marketing and sponsorship opportunities within the local community and also providing support to our Sales & Lettings Team.
Sales Manager

ABBIE BULLARD

Buckhurst Hill & Gants Hill

Property has always been of interest, I spent my early career in South London as a negotiator and progressed through the ranks for a large independent London-based estate agent. After 5 years I started my very own little family and have taken the plunge to join the family business. We are a tenacious team who are knowledgeable and ever growing, I am excited for the future with Caplen Estates.
Sales & Lettings Negotiator

TALIA OSBORNE

Buckhurst Hill & Gants Hill

After finishing my A-Levels, I found a love for property and helping people on their property journey. I joined Caplen Estates after gaining over a year’s experience working in Epping and now look forward to expanding my career in the West Essex area and being part of the Caplen Estates family.
Sales & Lettings Negotiator

ELLIE CRIPPS

Buckhurst Hill & Gants Hill

After leaving school I studied Theatrical makeup in the West End, I met many walks of life and was able to make some amazing memories along the way. A pandemic later and I decided to leave the London life behind me and work closer to home. This is when I developed a great understanding for all thing’s maintenance and property management. I was then offered the opportunity to join the Caplen Estates family and I haven’t looked back! I have always been a social butterfly and enjoy being able to help others along the way.
Sales & Lettings Administrator

KAREN ELLIS

Buckhurst Hill & Gants Hill

I’ve always been passionate about property and have a background within the Construction industry, Customer Service and Hospitality, so when I was looking for a career change, I felt property was the right fit.

Renovating two homes, I have practical knowledge and hands on experience. I also know how hard, and stressful, selling a home and buying a new one can be, because of this, I pride myself on doing everything I can to make the process as easy as possible, adjusting to specific needs and being mindful of individual situations.

If I was selling my home, I would choose Caplen Estates.

Head of Property Management

AMY THISTLE

Buckhurst Hill & Gants Hill

I have working in the Lettings, specialising in property management for 7.5 years. I pride myself on my ability to connect with people and build relationships, as well as my knowledge and understanding of the ever-changing industry to provide excellent customer service. I hope to continue my career in Property management with Caplen Estates while continuing to learn and grow.
Senior Property Manager

LORNA CHEEK

Buckhurst Hill & Gants Hill

Having worked in the corporate world for the past several years, I have gained a wealth of knowledge and expertise in property management, but I missed the agility and personality of a boutique company which Caplen Estates has given me. I’ve developed strong relationships with landlords, tenants, and contractors, which has given me a great understanding for delivering and getting the job done. I look forward to furthering my career with Caplen Estates.
Accounts

EMMA LOWMAN

Buckhurst Hill & Gants Hill

After working in an administration role for the past 18 years I was looking for a new challenge.

When the opportunity arose to work in the local community within a family run business I jumped at the chance. I’m looking forward to offering a transparent, honest and reliable approach to property solutions.

Highly experienced, motivated by your side

Buckhurst Hill Area Guide

Buckhurst Hill Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

Epping Area Guide

Epping Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

Loughton Area Guide

Loughton Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages
Chigwell Area Guide

Chigwell Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

Woodford Green Area Guide

Woodford Green Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

Theydon Area Guide

Theydon Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

Barkingside Area Guide

Barkingside Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

llford Area Guide

llford Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

Hainault Area Guide

Hainault Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

Abridge Area Guide

Abridge Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

Clayhall Area Guide

Clayhall Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

Gants Hill Area Guide

Gants Hill Area Guide

History | Things to Do | Schools | Shopping | Property Types | Travel | Surrounding Villages

Our Property Services

At Caplen Estates, our services are always evolving and improving so that we can continue to adapt and fulfil the needs of our customers. With a wide range of property services on offer, we work to ensure that all transactions and partnerships run smoothly, that your home is well maintained, and your investments are supported with confidence.

BOOK A VALUATION

Residential Sales

Our first-class sales team are here to support and guide you through every step of the process, from initial valuation to the completion of sale.

Being an independent agency ensures everything is tailored to your own personal requirements and that we sell your home with exceptional service on all levels.

  • Mortgage Broker Service
  • Legal Conveyancing
  • Structured marketing approach
  • Flexible fees & terms available
  • Interior Design Service

Residential Lettings

We offer both landlords and tenants a platform to connect with the most suitable partnerships, giving confidence and security to both parties.

For landlords, we offer a variety of valuable services to suit their needs, including fully managed, rent collection, let only, rent guarantee insurances and the highest level of inspections. This is supported by an extensive tenancy referencing process to ensure all parties involved have peace of mind knowing that care and due diligence is taken at all levels.

  • Rent Guarantees
  • Deposit Protection Scheme
  • Property management department
  • Tenants reward scheme
  • Flexible fees & terms available

As an independent agency, we have a depth of knowledge covering West Essex and East London. Our team has a proven track record of very happy landlords and tenants alike. Give us a call to speak with our property experts.

Property Management

Once your property has been let by our team, we have a range of experts that cover all aspects of property management and maintenance. From plumbers, electricians, gas engineers, cleaners and gardeners, all jobs are attended to within a reasonable time frame, ensuring your home is kept to the best possible standard.

  • 24-hour emergency call line for managed properties
  • Rent Collection Service
  • Property Inspection Service
  • Support with all legal documentation
  • Friendly reliable service

Property experts holding… the key to your future

At Caplen Estates, we are committed to maintaining the highest possible standards of service and satisfaction, helping to build a trusted and successful relationship between us and our customers. From our local expertise, wide range of property services and superior marketing capabilities to our friendly and professional approach, we have something to offer everyone from vendors, tenants and landlords to purchasers.

Choose Caplen Estates, the multi-award winning, independent estate agency for all your property needs in West Essex and get in touch today.